EXCHANGES & RETURNS
Your 100% satisfaction is our top priority. We know that not everything you order will be right the first time. If for any reason you are not completely satisfied with your purchase, we will gladly exchange or promptly refund you the cost of the merchandise within thirty days after the date of your purchase.
Returns requested or received after 30 days from the date of purchase will be refused ~ no exceptions!
Exchanges
Just let us know within thirty days after the date of your purchase and you'll have our no-fuss exchange arrive promptly at your doorstep.
Returns
If you choose not to exchange the merchandise, please notify us for a return authorization approval within thirty days after the date of your purchase. Returns that do not have a Return Authorization Number labeled on the return package will be refused.
If the item has obviously been used, worn or damaged, we reserve the right to decline refund.
If an item is returned without all of its original packaging, a 20% restocking fee will be deducted from your refund.
We also recommend that return shipments be insured against loss or damage. Items which are either lost or damaged in transit are not eligible under our return policy.
CD's and DVD's
The return or exchange of a CD or DVD will only be accepted if the item is unopened and still in its plastic wrap.
Comfort-U, Spillow and Snoozer Body Pillows
Should you choose to return your body pillow a $15.00 restocking fee will be deducted from your refund.
Pillowcases: Product cannot be returned once seal has been broken.
Please allow 5 Business Days for Processing of your Return
All items properly returned under this policy are eligible for a full and prompt refund of the purchase price, less the cost of shipping and handling.
Refunds will be credited by the same form in which payment was made for the original purchase within 5 business days.